Contact

We're happy to help.

A question about a product, your order or which razor fits? Send us a message. You will hear back from the people who design DERWAL, usually within one working day.

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FAQ

Quick answers

Where is my order?

You receive a track-and-trace link by email as soon as your order ships. Can't find it? Check your spam folder, or send us your order number and we will look it up.

Can I change or cancel my order?

Send us a message with your order number as soon as possible. As long as it has not shipped yet, we can usually still change or cancel it.

Will it fit my razor?

Every product page lists exactly which blades and razors fit. Not sure? Tell us which razor you use and we will advise you.

Did something arrive damaged?

Send us a photo and your order number. We will send a replacement or refund you, at no cost to you.